Job Description

Do to recent growth Franklin Chrysler Dodge Jeep Ram is adding a BDC representative. The BDC representative is responsible for scheduling appointments with customers that contact the dealership via phone and internet for service of new and/or pre-owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. Customer Experience/BDC Manager Duties and Responsibilities: • Respond to internet inquiries with courtesy, accuracy and professionalism. • Monitor all customer information is accurately entered into the CRM. • Generate service appointments. • Conduct phone surveys to assess customer preferences and quality of experience. We offer competitive compensation and benefits. Come join our winning team here at Tennessee's #1 CDJR retailer. Description of the role: The BDC Agent position at Chrysler Dodge Jeep Ram of Franklin is a critical role responsible for assisting the dealership in achieving its sales and customer service objectives. As a BDC Agent, you will be part of a dynamic team that interacts with customers through various communication channels, such as phone calls, emails, and online chat. Your goal will be to identify and capture sales opportunities, provide exceptional customer service, and support the overall success of the dealership. Responsibilities:

• Interact with customers via phone, email, and online chat to answer inquiries and provide information about products and services
• Manage and update customer database with accurate and detailed information
• Follow up with potential customers to schedule appointments and promote sales opportunities
• Assist customers with financing options, trade-in evaluations, and any other inquiries
• Coordinate with sales team and other departments to ensure customer satisfaction
• Maintain a professional and helpful attitude in all customer interactions

Requirements:

• Prior experience in customer service, sales, or a related field preferred
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize effectively
• Strong problem-solving skills
• Familiarity with automotive industry and products a plus
• Proficient computer skills, including experience with CRM software

Benefits:

• Competitive compensation package
• Opportunity for career growth and advancement
• Training and development programs
• Healthcare benefits
• 401(k) plan
• Paid time off

About the Company: Chrysler Dodge Jeep Ram of Franklin is a reputable and well-established dealership serving the Franklin, Tennessee community. We take pride in providing exceptional service and offering a wide selection of new and used vehicles to our valued customers. Our team is dedicated to creating a positive and rewarding work environment, where employees are encouraged to grow, succeed, and excel in their careers.

Job Tags

Full time,

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