Do to recent growth Franklin Chrysler Dodge Jeep Ram is adding a BDC representative. The BDC representative is responsible for scheduling appointments with customers that contact the dealership via phone and internet for service of new and/or pre-owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. Customer Experience/BDC Manager Duties and Responsibilities: • Respond to internet inquiries with courtesy, accuracy and professionalism. • Monitor all customer information is accurately entered into the CRM. • Generate service appointments. • Conduct phone surveys to assess customer preferences and quality of experience. We offer competitive compensation and benefits. Come join our winning team here at Tennessee's #1 CDJR retailer. Description of the role: The BDC Agent position at Chrysler Dodge Jeep Ram of Franklin is a critical role responsible for assisting the dealership in achieving its sales and customer service objectives. As a BDC Agent, you will be part of a dynamic team that interacts with customers through various communication channels, such as phone calls, emails, and online chat. Your goal will be to identify and capture sales opportunities, provide exceptional customer service, and support the overall success of the dealership. Responsibilities:
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