Job Description

Job Title: Coordinator, Hospitality Service 

Department: Premium Hospitality  

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Reports To: Vice President of Premium Hospitality 

Type:  Full-Time

FLSA: Non Exempt

Role Type:  Individual Contributor

Hourly Pay: $23.00 - $28.00

OUR CLUB:

Seattle Sounders FC is a progressive high performing collection of people who strive to achieve the highest levels of our sport while making a transformative impact in our communities in the best soccer city in America. Our culture is focused on serving one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for winning the 2019 MLS Cup and 2022 CONCACAF Champions League on home soil. We exist to create special moments like these, where we enrich lives and unify our fans and city through soccer.

Position Summary

Sounders FC is seeking a dynamic and service-driven Manager of Hospitality Service to lead the execution of our premium matchday and event experiences. This role oversees the operations of the Tunnel Club, Boardroom, and other premium environments, ensuring guests, partners, and members receive the high level of service that reflects the values of our club. The Manager of Hospitality Service plays a key leadership role on matchdays, partnering closely with internal departments and external vendors to deliver seamless, memorable, and premium-level experiences for our members, VIP’s and guests.

Essential Duties & Responsibilities

• Lead matchday hospitality operations across the Tunnel Club, Boardroom, and additional premium spaces to ensure flawless execution, service excellence, and operational readiness.
• Serve as the primary on-site host and point of contact for hosted members, partners, and VIP guests.
• Host all guests with professionalism and discretion, ensuring all guest interactions are handled proactively, keeping confidentiality in mind.
• Oversee pre-match setup, in-match service flow, catering execution and post-match breakdown, of Premium Spaces ensuring consistency with Sounders FC standards.
• Manage hospitality needs across internal departments, including Premium Sales & Service, Ticketing, Partnership Marketing, Partnership Sales and Executive Leadership – including tracking, fulfilling tickets, and providing detailed directions for staff and guests.
• Work closely with Levy and stadium operations teams to ensure high-quality food & beverage delivery, internal processes, staffing alignment, guest communication and operational execution.
• Serve as the operational liaison for premium seating area match day logistics, ensuring clear communication and seamless execution.
• Support the execution of single-match suite experiences, including planning, guest communication, and day-of execution when needed.
• Collaborate with the Suite & Premium Service Team on delivering member benefits such as away travel experiences, gifting programs, exclusive events, and engagement initiatives.
• Resolve guest needs and service escalations with professionalism, urgency, and a focus on creating positive moments.
• Identify opportunities to continually refine and elevate the premium experience in alignment with club goals and member expectations.
• Partner with Brand Marketing to execute influencer programs.
• Support Ownership requests when needed, including match day requests for their guests, gift fulfillment, etc.
• Maintain accurate inventory records in CRM database for suites and premium seating areas  

QUALIFICATIONS :

• Bachelor’s degree in Business, Sports Management, Hospitality, or related field preferred.
• 2+ years of experience in premium service, account management, or corporate hospitality, ideally within professional sports.
• Strong communication and interpersonal skills with a passion for relationship building.
• Exceptional organizational and problem-solving abilities with attention to detail.
• Comfortable working across multiple teams and managing competing priorities in a high-volume, event-based environment.
• Proficiency in CRM systems (Salesforce preferred), ticketing software, and Microsoft Office Suite is preferred.

WORK ENVIRONMENT :

• This role requires regular on-site presence at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel to events in the greater Seattle region.
• Must reside within Washington state upon date of hire.
• Must be eligible to work in the US without sponsorship.
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

COMPENSATION, BENEFITS & PERKS

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.

The hourly rate for this position is between $23.00 - 28.00 per hour. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.

Our Total Rewards package for full-time team members includes:

• Healthcare plans with 100% employer sponsored premiums for employees and dependents.
• Generous PTO plan that includes unlimited paid vacation, and offseason time off to support employee health and well-being.
• 401k retirement plan matching
• Gender-neutral parental leave program offering 12-16 weeks of paid leave for new parents.
• Discounts on Sounders FC products, merchandise and with Sounders FC Partners
• Complimentary tickets to Sounders FC and Tacoma Defiance matches
• Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives.
• Growth opportunities, employee learning and development programs to support professional and personal growth.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

We are committed to fostering a diverse and inclusive workplace where every employee is respected, valued and supported. We celebrate our diverse work environment and welcome team members of all backgrounds and perspectives. To that end, if you do not meet every job requirement listed, we still encourage you to apply. We believe your relevant experience and expertise will help us become a high-performing best-in-class workplace for all. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.

The physical demands reflected in the duties and work environment herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. If you’d like to request an accommodation in the application or interview process, please do so by emailing the People & Culture Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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