Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Valley County, ID

RmVaUDNEdUNXbEp3c3M4eGZveEs2bktPWFE9PQ==
  • Itaú USA
  • Valley County, ID

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Remote work, Flexible hours,

Similar Jobs

BRAVE Books

Graphic Designer Job at BRAVE Books

 ...1 Employment Type: Full-Time Experience Level: Entry-Level Reports To...  ...every monthfrom picture books and graphic novels to TV series and moreall designed to captivate children and support...  ...across products Prior internship, freelance, or portfolio work demonstrating... 

Microbial Discovery Group

Mill Operator I Job at Microbial Discovery Group

 ...Summary: The primary function of this position is to operate mill equipment and manufacture high-quality feed efficiently, while proactively...  ...protocols, use of personal protective equipment (PPE), and a general understanding of manufacturing processes. Non-Technical... 

NTT DATA, Inc.

Senior SOC Analyst Job at NTT DATA, Inc.

 ...organization, apply now. We are currently seeking a Senior SOC Analyst to join our team in Merrifield, Virginia (US-VA), United States...  ...tailored to each clients needs. While many positions offer remote or hybrid work options, these arrangements are subject to change... 

Hyatt Hotels

Executive Sous Chef Job at Hyatt Hotels

 ...destinations. At Hyatt Regency New Orleans, we're more than a hotel - we're a hub for world-class events, dining, and unforgettable...  ...culinary operation is as dynamic as the city itself. As Executive Sous Chef, you'll play a pivotal role in leading a talented team, driving... 

Bath Planet

Event Lead Generator/Brand Ambassador Job at Bath Planet

 ...Event Lead Generator/Brand Ambassador Location: Hauppauge, NY and Surrounding Areas Job Description With more than 25 years in business, Bath Planet of Metro New York is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom...