Job Description

City Rochester

State MN

Remote YES

Department Information Technology

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

To be considered, please include a cover letter highlighting your Epic/Cadence experience as well as your work history that directly relates to this position.

Role is responsible for participating in and providing overarching strategic oversight to specific Access Technologies and Systems (ATS) operations and project related work (e.g., patient self-scheduling/digital scheduling, external decision tree lead, internal decision tree lead, cadence admin trainer, etc.). Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions. Understands the enterprise business environment and the impact ATS can have on the business environment including broad patient access implications. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications (e.g., Cadence, MyChart, Radiant, Cupid, etc). Functions as an experienced liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Builds credibility and rapport with customers to understand their needs. Researches requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements. Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced. Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently. Works independently across multiple departments and divisions in order to accomplish goals. May be required to provide 24/7 on-call support.

Cadence/Epic certification is required. Individuals without relevant Epic certifications will be required to successfully complete the certification process within six months of hire.

Bachelor's degree in business, engineering, information science, healthcare or related field and 6 years' experience required. Experience with application implementation and optimization, data analysis, process improvement techniques (Lean, Six Sigma), OR clinic operations throughout a large healthcare institution is required. Experience with word-processing tools, data analysis tools, spreadsheet, and presentation packages is required. Master's degree and 4 years' experience in enterprise level project work. Experience in multiple clinical areas within a large healthcare institution is preferred. 

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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