Company: Leading Edge Connections, LLC
Type: Flex PT 25 hour 1099 Contract (Remote)
Pay: $17.00 per hour
Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.
We’re on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You’ll be the friendly voice (and inbox hero!) for our customers—answering calls, emails, and guiding them with empathy and care.
From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll make their experience smooth and stress-free. Plus, you’ll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You’ll shine even brighter here!
Deliver professional and empathetic customer support via phone and email.
Assist with purchases, order verification, and product/service inquiries.
Provide technical support for customer portals , including login and navigation assistance.
Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.
Handle inbound/outbound calls with a focus on soft sales and customer loyalty
Quick cross-functional use & documentation using CRMs & dialers
Identify high-risk or escalated customer situations and act promptly
Maintain punctuality, reliability, and a positive attitude in all interactions
Be open to cross-training and supporting additional projects as requested
Must reside in the United States and be authorized to work and live in the U.S.
Must have a High School Diploma or equivalent .
1–3 years of call center or chat support experience (required).
Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based)
Insurance or policy/agent experience strongly preferred.
Strong communication, grammar, and active listening skills.
Previous remote/work-from-home experience preferred.
Technical aptitude; Salesforce or HubSpot experience preferred.
Understanding of call center support metrics and ability to act on them.
Ability to work independently, problem-solve, and use resources effectively.
To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores .
Example: A 10-core computer with only 2 performance cores does not meet this requirement.
Please check your system settings to confirm.
Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
Audio: USB noise-canceling headset.
Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.
These will be verified prior to system access.
Flex 25 hour contract, Monday through Friday.
Day shift.
100% remote work environment.
$17.00 per hour (1099 contract).
Work from home.
Supportive and collaborative team environment.
If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!
Senior Financial Analyst Summary: The Senior Financial Analyst is responsible for managing budgeting, forecasting, and delivering comprehensive financial reporting and analysis to drive business performance. This role partners with cross-functional teams to analyze...
...college football content, who will play a key role in bringing digital programming to life. If you have a deep passion for sports, social media, and are an expert video and graphics editor, this is the perfect job for you. The ideal candidate has a versatile production...
...Position Title:EXECUTIVE CATERING SOUS CHEF-CHARLOTTE, NC Salary: $65,000-$70,000 As the leader in business and industry... ...management level and catering focus. ~ Experience in restaurants, hotels, corporate dining, fine dining and/or related food service...
...note about what excites you about working at OnQ. Junior Project Managers utilize manufacturing experience to assist with organizing... ...meaningful impact in the industry. JOB DETAILS Seniority Level Entry Level Industry Retail Displays Employment Type...
...Call Center Customer Service Representative LOCATION: Frisco, TX | Onsite (may transition to Remote after training) COMPENSATION & SCHEDULE Pay: $22.63/hour Schedule: Must be available for a shift between 8:00 AM10:00 PM, including at least one weekend...