Job Description

Join Our Team at Steward + Helm – Where Community Meets Opportunity!  

Company Overview: 

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship. 

Why Join Us?

· Skill-Building & Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.

· Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.

· Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.

· Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.

Job Overview:

The Maintenance Technician plays a vital role in maintaining and repairing the physical elements of the property to meet the company’s established standards and legal requirements. The position involves diagnosing and addressing issues in areas such as HVAC, electrical, plumbing, carpentry, dry wall, exterior structures, and household appliances. The Service Technician also supports the Resident Service Director by assisting with preventative maintenance and ensuring the timely completion of apartment make-readies, while delivering high-quality customer service.

Key Responsibilities:

Maintenance Operations:

• Perform repairs and maintenance on HVAC systems, electrical wiring, plumbing fixtures, appliances, drywall, carpentry, flooring, exterior structures, and other essential property components.
• Monitor, prioritize, and complete service requests while ensuring high levels of customer satisfaction.
• Assist in apartment make-readies, ensuring all units meet company standards for move-ins.
• Work alongside the Resident Service Director to implement preventative maintenance programs and ensure compliance with safety protocols.
• Repair and replace apartment materials or address maintenance requests, including HVAC, electrical, plumbing, carpentry, drywall, interior and exterior structures, appliances, and apartment make-readies.
• Paint interior and exterior structures, repair sheetrock, and woodwork with carpenter's tools.
• Respond promptly to all on-call pages/requests.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.

Inventory and Supplies Management:

• Maintain and organize tools, equipment, and maintenance supplies in accordance with company policies.
• Assist in inventory tracking and recommend improvements to enhance repair efficiency.
• Ensure that all required logs, paperwork, or checklists related to inventory tracking or hazardous chemicals are completed.

Compliance and Reporting:

• Ensure all maintenance activities are completed following safety standards and company guidelines.
• Complete necessary documentation, logs, and checklists related to maintenance tasks and inventory tracking.
• Report any maintenance issues and concerns to the supervisor in a timely manner.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Physical Demands and Work Environment:

• Physical Demands: While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Qualifications:

• High School Diploma or GED required.
• Minimum of 2 years of experience in residential or commercial maintenance or related fields.
• HVAC or EPA Certification required.
• Valid Driver’s License.
• Ability to work a flexible schedule, including weekends, special events, and on-call shifts.

Competencies:

• Professional appearance and demeanor.
• Ability to multitask and adapt to a fast-paced environment.
• Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Strong customer service orientation and communication skills.
• Commitment to promoting safety and adhering to established safety protocols.
• Attention to detail and quality, ensuring work meets procedural and company standards.

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