Job Description

Position Summary:

The Roxy Café Manager has exceptional communication and guest service skills. As a member of the overall hotel management team the Roxy Café Manager is on the front line with communicating directly to guest and Team Members (TMs). As a key figure of the management team; you have the ability to enhance guest experience but also are instrumental in the development of a positive and hospitality driven staff culture. The Roxy Café Manager is responsible for the full operational oversight of Roxy Café, ensuring the highest standards in food, espresso beverages, cocktails, wine service, and branded merchandise retail. This individual must be passionate about hospitality and possess an innate understanding of guest service, team leadership, and quality control. This role requires extensive barista / coffee knowledge is a requirement of the role. Must be an expert in coffee extraction methods, recipe creation, dialing in espresso, milk texture, and latte art. This is a hands-on role, you must be 100% comfortable executing 3rd wave coffee at a high level and be able to train the team to meet the same standards.

Key Responsibilities

Operational Oversight

• Lead the day-to-day service of the café, including coffee, food, cocktail, and wine offerings.
• Ensure beverage and food menus are current, properly executed, and aligned with seasonal and brand direction.
• Monitor café cleanliness, ambiance, music, and service energy to maintain an inviting environment throughout all operating hours.
• Manage the execution of all café takeaway services

Product Quality & Beverage Program

• Maintain full knowledge and quality assurance of espresso-based drinks, cocktails, and wine selections.
• Collaborate with F&B Director to ensure beverage offerings meet guest expectations and current trends.
• Support training and execution of specialty coffee programs, including drink standards and equipment maintenance.

Retail & Merchandise Management

• Oversee the presentation, inventory, and sales of all Roxy-branded merchandise within the café.
• Monitor stock levels, perform regular audits, and coordinate re-orders of all products.
• Train staff on product knowledge and retail selling techniques.

Guest Experience & Service Standards

• Maintain a consistent floor presence during high-volume service windows, leading the team by example.
• Engage with guests to ensure satisfaction and manage any service recovery opportunities.
• Maintain positive guest relations, track guest preferences, and encourage loyalty.

Leadership & Team Management

• Hire, train, and develop the café service team, including baristas, café servers, and support staff.
• Conduct effective daily pre-shift meetings and ongoing training sessions.
• Coach team members in real time, fostering a culture of accountability, teamwork, and growth.
• Schedule staff efficiently based on volume and business demands; manage timecards, breaks, and payroll compliance.

Compliance & Financial Management

• Ensure DOH, HACCP, and food safety standards are adhered to at all times.
• Conduct and oversee monthly inventory counts of food, beverage, and retail.
• Support cost controls through waste reduction, portioning, and vendor monitoring.
• Follow all financial handling policies, including POS use, room charge reconciliation, and tip compliance.

 Behavioral Expectations:

• Fairness: Treat everyone fairly and objectively and with respect.
• Communication: Listen well and do not react too quickly. Communicate clearly and concisely.
• Impact: Accomplish amazing amounts of important work. Demonstrate consistent strong performance and focus on results rather than process.
• Curiosity: Learn quickly and eagerly, contribute outside your department.
• Courage: Take smart risks and make tough decisions.
• Passion: Inspire others. Care intensely about our success.
• Honesty: Admit mistakes. Communicate with honesty.
• Selflessness: Want what is best for the hotel.

Responsibilities include:

• Floor presence, ensuring service standards are consistent
• Training and evaluating team members in their roles
• Holding all TMs equally accountable.
• Conducting effective Pre-shifts
• Scheduling and payroll
• Assisting with Inventory Controls
• Building strong rapport with guests 

Required Organizational Values and Qualifications:

• 2-3 years of progressive F&B management experience, preferably in café or high-volume casual dining environments.
• Barista or specialty coffee training background required.
• Strong working knowledge of POS System and inventory systems.
• Experience with merchandise retail and visual merchandising.
• Excellent communication, leadership, and team development skills.
• Ability to work a flexible schedule including weekends, holidays, and early mornings.

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