Title: Customer Service Representative
Location: East Hartford, CT 06108
Schedule: Monday Friday, 8:30 AM 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:
Serve as the initial point of contact for inquiries related to customer programs.
Handle inbound calls professionally and resolve customer issues promptly.
Assist consumers with account access, password resets, and general inquiries.
Document all interactions accurately in the call tracking system.
Escalate calls to leadership or other departments as needed.
Provide clear, accurate, and courteous information in compliance with program standards.
Identify trends in consumer questions and recommend process improvements.
Manage difficult conversations with professionalism and empathy.
Meet and exceed performance standards for quality, accuracy, and call volume.
Full-time employment with steady hours
Paid training and career development opportunities
Positive, team-focused work environment
Monday Friday schedule with weekends off
Comprehensive benefits options
Must be 18 years or older .
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 6 months of call center experience , or equivalent customer service experience.
Must type at least 35 WPM and pass a customer service skills assessment.
Strong verbal and written communication skills.
Ability to multitask, problem-solve, and work in a structured environment.
Must pass a criminal background check and drug screening (8-panel standard).
...Master Automotive Technician ICE, Hybrid & EV Top-Tier Facility Stable Schedule No-Drama Culture This is a full-time... ...Rapids Hybrid and EV , youll work with factory-level tools, smart teammates, leadership that listens, and a facility known across...
...Job Title: SeniorCost Manager (TSA Invoice Validation Manager) Location: Alexandria, VA (Hybrid) Salary: Up to $180,000 a year... ...Senior Cost Manager (TSA Invoice Validation Manager) reviews airport payment applications to ensure accurate TSA and federal reimbursement...
...Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from...
...One-to-one Licensed Practical Nurse (LPN) REPORTS TO : Principal/Nursing Supervisor SALARY : LPN - Union Salary Schedule Position Type: FT - School Year Job Categories: Instructional Support Paraprofessional / IA BRIEF JOB DESCRIPTION :...
Description Summary: The Accountant Senior is responsible for preparing general ledger month-end journal entries relevant to their assigned functional accounting team in accordance with Generally Accepted Accounting Principles. Functional Accounting Teams are as follows...