Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...impact for retail organizations. Drive sales and business development initiatives to... ...following: # Medical, dental, and vision insurance, including expert medical opinion #... ...disability and long term disability # Life insurance and AD&D # Supplemental life...
...its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is...
...organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia. Job Title: Epic Analyst Location: Pittsburgh, PA Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Job...
...newsroom computer system BitCentral Tricaster or similar video production/switching platform TVU Channel or similar video program... ...Proficient in YouTube, Meta, Tik Tok and other social media platforms QUALIFICATIONS: A minimum of 2+ years experience...
...Were seeking a dedicated Owner Operator Driver with a Box Truck (2426 ft) to join our growing team! Were especially interested in drivers who are comfortable with long-distance routes. Requirements: Over-the-road (OTR) driving experience. Proven track record...