Customer Service Representative Job at Ubiquity Global Services, Inc., Mission, TX

RU9aSDNqQ05XbFo0c01FMmRJbE42WGVHWEE9PQ==
  • Ubiquity Global Services, Inc.
  • Mission, TX

Job Description

Customer Care Representative

Responsibilities:
  • Be customer obsessed.
  • Manage each contact interaction with our customers’ satisfaction as your number one priority.
  • Identify customers’ needs, clarify information, research every issue and provide solutions.
  • Inform customer by explaining procedures; answering questions; providing information.
  • Deliver on commitments, do what you say you will do.
  • Resolve the customer issue same day, at most within 24 hours.
  • Always provide correct information to the customer.  Listen carefully to understand the true customer question.
  • Interact with customer by asking probing questions to identify customer needs and properly solution

Requirements:
  • High School diploma or equivalent required.
  • Passion for delivering a stand-out customer experience.
  • Excellent verbal and written communication skills.
  • Utilize various online systems to satisfy customer concerns
  • Bilingual (Spanish/English)
  • Ability to ask probing questions and problem resolution skills.
  • Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
  • Ability to follow instructions for specific customer resolutions tasks. 
  • Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
  • Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
  • Ability to read, write, speak and understand the English language in a business environment.
  • Experience in a call center industry preferred.
  • Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
  • Ability to work in multiple online systems at once

Job Tags

Full time, Work at office, Flexible hours, Shift work,

Similar Jobs

Bobcat Transport

Small Co/Guaranteed Salary/Fly to Job Sites-Need Hazmat & Tanker CDL A Driver Job at Bobcat Transport

 ...We are a small company with 50 drivers Need class A drivers with 12 months or more experience Must currently have hazmat and tanker ~ We fly you to job site to work then fly you home ~14-21 day jobs Guaranteed salary Cryogenics work we train Paid... 

Lensa

Content Digital Asset Management Manager (DAM) Job at Lensa

 ...creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships...  ...and intelligence. Visit us at: You Are A manager with deep experience in Digital Asset Management (DAM) to lead client engagements and guide... 

Insight Global

End User Computing Engineer (Hybrid) Job at Insight Global

 ...request to ****@*****.*** learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Solid Windows experience Office 365 expert Strong... 

The Tradesmen Group, LLC.

Sheet Metal Roofer Job at The Tradesmen Group, LLC.

 ...Sheet Metal Roofing Professional Preserve History Through Skilled Craftsmanship The Tradesmen Group LLC (TTG) is seeking experienced sheet metal roofers to join our restoration teams working on historic properties throughout the Midwest and Southeast. This is... 

Rattan Consulting, Inc.

SharePoint Developer Job at Rattan Consulting, Inc.

SharePoint DeveloperPosition Summary:Rattan Consulting is looking for a full-time or contract SharePoint Developer who can create and configure SharePoint websites, find solutions to enhance business activity, and customize sites based on the clients needs. In this...