Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to the Virginia Guesthouse, a 214 room hotel and conference center on the beautiful grounds of the University of Virginia. This property is scheduled to open in Spring 2026. This highly anticipated and ideally located property in the Pyramid Global Hospitality portfolio offers a vibrant and exciting atmosphere for guests, faculty and students. 

As a member of our team, you'll be part of a culture that values hospitality, teamwork, and professional growth. Whether you’re in guest services, housekeeping, or food and beverage, you’ll have the opportunity to develop your skills in a supportive and welcoming environment.

We are committed to fostering a workplace where employees can thrive while delivering exceptional service. If you're passionate about hospitality and looking to grow in a people-first culture, Virginia Guest House is the perfect place to build your career. Join us today and be part of something special.

POSITION PURPOSE:

The Director of Catering is responsible for leading and managing all catering sales initiatives for the Virginia Guesthouse Hotel & Conference Center including the solicitation, booking, planning and preparing of group programs, social catering functions and Gala Events. This role is responsible for maximizing banquet and catering revenue by ensuring all client details are properly contracted, planned and effectively turned over for an exceptional client experience from initial inquiry through departure. The Director of Catering reports to the Director of Sales and Marketing.

ESSENTIAL FUNCTIONS:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone, site inspections and written communication.
• Administer all phases of the department, including, but not limited to, sales, planning, servicing, and administrative procedures.
• Prepare proposals, contracts, BEO’s and client correspondence including final billing and collection. 
• Prepare, implement, and compile data for strategic sales plan, monthly reports, annual goals, forecasts, and other reports as directed and/or required.
• Direct, manage, train, and counsel the catering and conference services staff. Oversee divisional matters as they relate to federal, state, and local employment and civil rights laws.
• Participate in daily business review meetings, sales meetings, and management meetings.
• Respond to walk in inquiries, phone and email requests.
• Tour, inspect and monitor banquet rooms and presentations. Responsible for the management of sales and catering databases as Admin, as it relates to catering and conference services; primarily support issues and maintenance of database.
• Maintain accurate forecast of banquet and catering revenues.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions to include:

REQUIREMENTS

• Maintain a warm and friendly demeanor at all times.
• Must be able to multi-task, prioritize, and meet deadlines.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Extensive knowledge of food and beverage pricing, proper preparation and presentation of food and beverage items.
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Ability to assess/evaluate employees’ performance fairly and take appropriate corrective actions if necessary.
• Ability to supervise, train and motivate multiple levels of managers and employees.
• Knowledge of resort and competitive market.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, and Amadeus-Delphi.
• Excellent interpersonal and sales-related skills.
• Exceptional organizational and supervisory skills.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with Pyramid Global Hospitality rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.

Experience:

Two years combined prior Catering and supervisory experience preferred. Minimum of one year supervisory experience or 3-5 years comparable catering, hospitality or related experience.

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